This comparison content highlights the most important features of the best reputation management software. These include monitoring and generating reviews, cataloguing, social media monitoring, and feedback management. You can use it as a quick guide to limiting the software to any specific need you have.
Reputation management services: Reputation.com
Reputation invented an online reputation management team with its proprietary All-in-one platform. Modular and AI-enhanced tools are automatically integrated with multiple sources to collect overall reputation points.
• Excellent report-The price is right-In-depth data analysis
Podium is a reputation management and engagement tool. Use it as a team to gain repeat customers, gain more leads and achieve more goals! Podium covers all the basics of interaction management from one easy-to-use platform.
• Modern design and user interface, Request a good review, Excellent SMS platform
Birdseye focuses heavily on managing online reviews by monitoring 150 review websites. Businesses can easily gather feedback and use it to improve the customer experience.
• Well-established service, Ideal for any business size, A range of building survey features
Mentionlytics is a reputation management program focused on monitoring social media. All of the above tracks your company across multiple platforms and provides in-depth analysis to gauge customer sentiment.
• Excellent interface, Powerful social media monitoring tools, Real-time responses
Brandwatch is a leading social media information platform used by British Airways, Walmart, Unilever, Microsoft and L’Oreal.
• Popular online platform, Information reporting features, monitoring social media
The steps we followed to choose the best reputation management software – our methodology
In compiling this article from the best reputation management software, I developed a plan to ensure an impartial and comprehensive review process. Here’s what I did to give a complete picture of the strengths and weaknesses of each software:
I researched as much as I could about online software information. This included all the technical details, independent reviews, software retail websites, and customer feedback.
used what and learned to make a list of essential requirements that good reputation management services should have. These include social media management, review management, listing services, brand awareness and customer feedback responses.
I used this list to check which software has the best set of features. Then, I made a short list of the most promising candidates for our top 10 finalists.
signed up to test the interface and software features wherever possible for a free trial or demo. I create fake companies and social media profiles to evaluate how well online reviews and citations are managed.
After intensive testing and review, I collected my review of each piece of software and pointed out its unique features and uses. I have also included previews of customer support and training provided.
As a final step, I provided a ruling for each software and outlined its strengths and weaknesses. These include the right type of business, the size of the company, the type of industry, and the ideal use.
Before compiling my personal reputation management software reviews, I tested and evaluated each software for the following performance:
Features, price and target market
What are the main features of each software?
Typical features include review and production monitoring, inventory management, and social media management.
For which company is size better?
I evaluated how scalable the software was and whether it was better suited for one particular business size than the other.
How much does it cost and how does it compare to competitors?
The cost of reputation management software varies greatly from platform to platform. To get an idea of the value of money, it is important to know the financial benefits of each feature.
Is pricing available or just by price?
Pricing for reputation management software is usually based on the bid price only. With that in mind, I did my best to measure the cost of software from online surveys.
Is there a free version of the software?
While many popular applications do not offer free versions, there are a few.
Does the software offer mobile applications or third-party mergers?
Integrations are key to helping social media exposure. I also checked to see if IOS, Android, or other mobile apps were available.
Ease of use
For a small business that lacks technology staff, it is important to choose an easy-to-install platform. I evaluated the ease of use by answering a few simple questions:
How easy is the initial installation and configuration?
Is the interface intuitive and easy to navigate or complicated and confusing?
Are reports easy to execute and is the output clear and concise?
How much of the system is automated or programmable?
Service and Support
Customer service and support are the cornerstones of any good software package. So before I could write a review I had to answer a few questions:
What kind of support is there – live chat, email, phone, etc.?
Is customer support with all packages free or does it cost extra?
What do independent reviews say about support quality?